Maintenance and after-sales service

We offer a service aimed at maintaining all of our clients’ technological infrastructures in an optimum status of functionality. We are one step ahead of the constant technological changes, evaluating the performance of the facilities to detect new requirements demanded by the market and we adapt them to technology updates.

We have different modalities in order to undertake this service:


Preventive maintenance

We adapt to the client’s needs and the nature of the facilities, periodically evaluating the maintenance required.


Corrective maintenance

Repairs, with the possibility of 24/7 service.


Technical support

With the implementation of the incident management system, Pegasus HelpDesk, we help to solve any incident that causes the interruption or degradation of the service, in the fastest and most efficient way possible.

  • This is not just a software aid service. This is where our technicians meet the users. Where clients and technicians share experience. Traceability is very important. All the data provided by clients and technicians is perfectly associated with each incident or service.
  • Data and communications security as we use the HTTPS transfer protocol.
  • Support through the cloud. In this way, providing support to our users is much easier. The client does not need to install, maintain or take care of anything. The client can start a session from any device in any place at any time, every day of the year. The client can access it from a browser, Tablet or Smartphone.

24h Telephone assistance

We also offer a 24h telephone assistance service for any incident in the facilities for the most critical clients or facilities.

Contact us

+34 977 32 73 34

C/ de l' Abat Escarré 18 A, local 2 43204 Reus, Tarragona (ESPAÑA)

In accordance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), the personal data collected in this form will be processed by PEGASUS SOLUTIONS with the purpose of contacting you and offering a response to the queries raised through this form. The legal basis for the processing of your data is your consent, the development of pre-contractual or contractual measures, compliance with legal obligations and/or the legitimate interest of PEGASUS SOLUTIONS. The rights of access, deletion, rectification, opposition, portability or limitation may be exercised by email to the address In any case, interested parties have the right to file a claim with the corresponding Data Protection Authority. The personal data provided will be kept for the legally or contractually provided period, or as long as the consent of the interested party is maintained. No transfer of the data collected will be made, except for legal obligation or transfers authorized by law. Please immediately communicate to any change or modification that may occur in relation to the data you have provided us, so that they respond truthfully to your personal situation at all times.